Terms of service

Terms and Conditions 

Terms and conditions were last updated for this store in 28th January 2024 

Accepting terms and conditions

when using the store you accept terms and conditions of our store since you are using it as a service to obtain your required product you wish to use on a later date 

if you do not wish to abide by the terms of conditions please don't use the store at all we vale your decision and we won't mind if you decide to not agree 

Ordering and payments

when customers make a purchase it sends a notification to us on the Shopify dashboard we then fulfil the order by looking at the processing point of the fulfilment process with our supplier to make sure it is pristine when it arrives at your door step we collect payments based on the different transaction companies that we use for the payment process on the checkout page 

if confused and feel like you have made a mistake either click refund or contact us at either the email VistaVistaVISIONS@Gmail.com or after 3:23 pm UK time 

 

Shipping and Delivery

Shipping has two variations for this store standard which takes around 10-15 days or express shipping which is exactly 10 days or less with standard shipping being around £2-£3 and express shipping £4-£5

delays will be handled based on the type of delay that is presented to us  whether that being the following

  • struggling with processing the product
  • issues with the supplier 
  • different events happening in the world currently
  • different warehouses that may be effected
  • shipping times having to be changed for a specific reason

with these types of issues that may or may not cause delay we will handle them accordingly trying our best to give you the best customer experience.

Returns and Refunds 

our refund and return policy is after 16 days of having your product / ordering your product we will not accept refunds however if the product has been delayed and you make a complain we will extend it to 20 days of having or ordering the product 

 

Intellectual property 

Images ,different slogans, product images will not be allowed to be used unless you ask for permission from VistaVistaVISIONS. As a company we will not use any intellectual property of yours such as reviews different pieces of data to either claim as ours or sell 

VistaVistaVISIONS Private Policy 

Our companies private policy is collaborated with Shopify's private policy along with the laws of country which this company is based in which is England our private policy is the following

  • Data and how we store it, we store information based on how you use different areas of the site and as soon as you operate on the site you will be able to consent to cookies which allows us to store it 
  • How we use your data, we use your data based on the Shopify guidelines and Cookies WE DO NOT SELL YOUR DATA WE SIMPLY STORE IT TO HELP US IMPROVE OUR STORE
  • How we use your data to ship to you, we ship our products to you based on your data during checkout we will have access to your address WHICH WE DO NOT KEEP after the product has been successfully shipped to you we value your privacy

WE VALUE YOUR PRIVACY LET US PROVE IT!

VistaVistaVISIONS golden standard is keep our customers data private so as soon as we have some data stored on you we simply use it for your benefit.

the benefits to you might be

  • sending you an email based on a new product that might help you 
  • sending you an email about a lost cart and how you can still recover it to buy from us 
  • Deleting your Data as soon as your item from VistaVistaVISIONS is delivered to protect your data as much as possible 

 

Liability and Disclaimers 

  • If you spend too much on the site as a customer/consumer, then there will be a limit to how much we can compensate you if you wish to refund the products.
  • In aspect of performance failure, the same as follows there is only a certain amount that we can compensate/refund.
  • As a company we are responsible for what happens to the product before purchase and after purchase depending on what is inflicted and decided on the product
  • If inflicted damage is on the product, we are not responsible (whether it is intentional or not)
  • We as a company are responsible for maintaining stock of the product the supplier is.

 

Indemnification

when a customer uses our site they agree to terms and conditions and anything that is outlined in terms and conditions so therefore they agree to this as a result

if you want to make a refund for a damaged product we will ask for you to send a image and the tracking number to view how it was processed 

this helps outline whether it was intentional damage or accidental damage on the product

either way you agree to indemnify me from any claims, losses, or damages from your use of the product you brought from VistaVistaVISIONS

Governing law

VistaVistaVISIONS being registered by Shopify as a e-commerce business meaning that the Governing law of the website will be under Shopify's terms and conditions / laws for VistaVistaVISIONS

Changes to the terms of conditions for VistaVistaVISIONS

terms and conditions may change or updated based on new laws that may be introduced for businesses stores or possible critiques of the websites service/usage

e.g terms of service updated on 30th July because of growing complaints of it being unfair 

Termination

we will terminate orders based on the following factors at play

  • glitched out or possible errors
  • no stock (we don't want you to waste your money)
  • supply line issues where it may take longer than anticipated for you to receive that order
  • possible mistakes of the end user buying our products
  • complaints about the wrong order

Contact Information 

in order to contact us if your struggling with using the store  email VistaVistaVISIONS@Gmail.com or by contacting the phone number 0447497766405

please consider different time zones  only use this as a last resort to questions or possible inquiries 

 

Also consider we may not be available at the point of your call and if we are not we will get back to you as quickly as possible to further enhance and help your experience 

Compliance with laws 

We are compliant with laws that relate to our type of business practices to make sure you are protected and have the best customer experience such as

  • Consumer right Act 2015 UK
  • EU Consumer Rights Directive
  • General Data protection regulation
  • Privacy and Electronic Communications Regulations
  • EU Directive on Electronic commerce (2000/31/EC)
  • Distance Selling Regulations. Consumer Contracts(Information, Cancellation, and Additional Charges) Regulations 2013 (UK)
  • Payment services Regulations 
  • Competition and Markets Authority  (CMA) Guidance
  • Intellectual property. Copyright, Designs, and Patents Act 1988 (UK)
  • Choice of law designations of the UK and EU
  • Jurisdiction of the UK/EU courts
  • Unfair Terms in Consumer Contracts Regulations (UTCCRs)
  • Web Content Accessibility Guidelines (WCAG) {for people who struggle with disabilities we try our very best to make it the best experience for you}