Let Terrain Tread help with your customer experience!

in order to contact us if your struggling with using the store  email TerrainTread@Gmail.com or by contacting the phone number 0447497766405

please consider different time zones 

Also consider we may not be available at the point of your call and if we are not we will get back to you as quickly as possible to further enhance and help your experience 

with customer support you may have inquiries such as 

a faulty product, we handle faulty products by first examining our inventory with the supplier to find anymore faulty products and we will immediately refund faulty products and apologise to you or any other customer 

shipping times shipping times may vary based the type of shipping you use as you checkout however we will add better shipping times to further improve the customer experience 

shipping rates our shipping rates are based on the products and the type of shipping company we collaborate with we do try to obtain the best shipping rates possible 

a missing product with missing products we first do try and locate it based on it's tracking number and shipping company however if we can't find it we will refund you and hope to see you again in our store

wanting a refund, first we refund the product based on the following reasonings, faulty product, missing product, expectations weren't met with the product page and description