Return Policies

When you go to return a product depending on what the product is it will have a number of factors for why it should be returned however you can always return it in a 30 day period if it has the following 

• Malfunctioned
  
• horrible shipping
• The product is presented horribly
• It is the wrong product (If this is the case email us at VistaVistaVisions@Gmail.com)

As this business is based in England we follow the main guidelines for Return and Refund policies 

If you wish to know how this policy operates we offer a summary

Check when you have to offer refunds and accept returns.

When you do not have to offer a refund

You do not have to refund a customer if they:

• knew an item was faulty when they bought it
• damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
• no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it

You have to offer a refund for certain items only if they’re faulty, such as:

• personalised items and custom-made items, for example curtains
• perishable items, for example frozen food or flowers
• newspapers and magazines
• unwrapped CDs, DVDs and computer software

For more information on the UK laws for Returning and Refund policy click this link: https://www.gov.uk/accepting-returns-and-giving-refunds

 

Items that can be returned

We as a business accept most items that are faulty or in-tacked  however if the item is extremely fragile or is ripped then you can still return it to us and we will try and salvage it if possible and we will give you the opportunity through an email link for you to use 20% off on a new product as a result of the discrepancy 

We do offer free return shipping as a result of the bad quality for a product if does appear charged however when you attempt to send it back we will try to sort out the issue if we cannot we will offer alternatives so you as a customer are satisfied.

 

Receipts

We as a business recommend you keep the receipt of the brought product whether it is digital or not so you can show proof that you brought the product without being aware of it being digital 

 

Refunds and how long it will take

If your looking to make a refund it will have to be within a 30 day period however we will be lenient and allow for a 33 day period to go on without a refund if you did not read the refund policy of our business and were unaware of the refund timeline

If the product you are trying to refund is fragile I recommend you refund it within a box that says fragile so people are aware of the product being fragile

If the product is faulty I recommend you send it through one of the main postal services we use such as Royal Mail

 

Exchange Policy and fees

The main exchange policy of our business is we will take any items preferably through royal mail sending them to the main origin of the business which can be found if you go to the contact policy 

 

No fees are ever included in the refund policy as you will need to return it based on the condition of the product if it is applicable for a return to begin with (You can see this by checking the first paragraph)

Contacts

If you ever needs to contact the business based on the product go to VistaVistaVisions@Gmail.com and choose one of the three phrases to have expert advice on your situation 

• Faulty Product
• Returns
• Policies of the business